I have selected store pick-up, but have not been notified my order is ready yet?

Please call the store, 563.875.2831 or contact us via the website.  When we have your order ready for pick-up the website sends you an email, these emails can get sent to your spam folder, so if you think you should have received your order and haven't please check your spam folder.  Also, please check the email that you sent us and make sure it is an accurate email that you still use.  

 

Can I get a custom order?

Yes! We would love to do a custom order for you. We operate a custom print shop & embroidery. We will gladly customize items for you! We print & design thousands of shirts per month. We do items for family outings, single shirts for an event, company shirts & polos, team shirts, fundraising items, fan gear, etc. The options are endless!

Please send an inquiry email to imprintsjustforyou@yahoo.com. Or email our Sales Consultant, Becca, at becca@kendrickinc.com.

 

Do you create custom designs?

Yes we have an in-house designer to make any design idea come to life! 

How do I know what size to order?

In the description below each item we give a suggested size up, size down, true to size, or other information that may help in choosing a size. If you have further questions on the fit of an item, please contact us at jfy@shopjustforyou.com.  Be sure to include item information along with your question. 

 

How do I make a return?

If you need to return an item, PLEASE contact us within 14 days of order receipt by accessing your account and bringing up your current order.  On the right side of the order form you will see a link Return Items?. You will need to click the link and fill out the return information.   You will receive a return authorization email with instructions for returning/replacing your item.  

ITEMS CANNOT BE RETURNED WHEN THEY ARE CLEARANCE/SALE ITEMS OR CUSTOM STORE ORDERS.

How do I exchange an item?

If you wish to exchange an item, follow the steps above for returning an item or please call the store.

Do I have to pay for return shipping?

Yes. Shipping charges are non-refundable, unless you are returning a damaged item or an item shipped to you in error. Under those circumstances we will reimburse shipping or send a shipping label to you.

How long does it take to get a refund?

Once your return authorization is confirmed, you can send your package to us. Please allow 4 weeks for your refund.  In most cases it will be received in less time. Allow 3-10 days for package to reach us, 3-5 days for package to be processed and refund made to your card, then 3-10 days for card company to process your refund. 

I am local, can I pick up my order in-store?

At checkout please select Store Pick-Up. You are able to select either Pick Up at Just For You in Dyersville or Pick Up at The Markket in Edgewood.

Can I use my Just For You Gift Card online?

Currently, we are unable to accept Just For You Gift Cards as a form of payment online. They may only be used in-store. 

 Do you offer expedited shipping?

At this time our items are all shipped USPS regular mail.  Please email us if you need something quickly and we will try to accommodate you.